Casinoa Terms & Conditions — What You Need to Know Before Using the Platform

Casinoa is an online Sports Betting and gaming platform operating for users in Bangladesh. These terms and conditions apply to all use of Casinoa's services — including the website, mobile app, and any related services.

By using any Casinoa service, you confirm that:

• You are at least 18 years of age.
• You are using this platform of your own free will.
• Online betting is legal in your region, or you are using the platform at your own responsibility.
• You have read these terms and conditions and agree to be bound by them.

Each person may register only one account on Casinoa. Multiple accounts are strictly prohibited — if detected, all associated accounts will be closed and any remaining balance may be forfeited.

Providing accurate information at registration is mandatory. Casinoa reserves the right to close any account opened with false or misleading details, at any time.

• Keep your account password and login credentials secure at all times.
• You must not allow anyone else to access or use your account.
• If you notice any suspicious login activity, contact support immediately.
• Using multiple accounts from the same device or IP address is strictly prohibited.
• Changing your account name, email address, or phone number requires KYC verification.

Casinoa strictly enforces an 18+ age policy. Providing your date of birth at registration is mandatory, and a copy of your National ID or passport may be requested in the following situations:

• Before your first withdrawal.
• For withdrawals exceeding ৳10,000.
• In cases of suspicious activity.
• For requests to update account information.

All information provided during the KYC process is fully secure and encrypted. No data is shared with third parties. For more details, please refer to our Privacy Policy to find out more.

Casinoa currently supports transactions via bKash, Nagad, Rocket, and bank transfer. Cryptocurrency is also supported to a limited extent.

Deposit Rules:

• Minimum deposit: ৳300.
• Maximum single deposit: ৳1,00,000.
• Deposits are typically credited to your account within 1–5 minutes.
• Deposits via bKash or Nagad must be made from an account registered in your own name — transfers from someone else's number are not accepted.

Withdrawal Rules:

• Minimum withdrawal: ৳500.
• Maximum daily withdrawal: ৳5,00,000.
• Standard withdrawals processed within 15–30 minutes.
• Withdrawals will be held until KYC verification is complete.
• Your withdrawal method must match the method used for your deposit.
• Bonus funds are subject to a wagering requirement that must be fulfilled before any withdrawal can be made.

Casinoa offers a range of bonuses — welcome bonus, deposit bonus, free bets, cashback, and special tournament offers. Each offer has its own terms, which are clearly outlined in the offer description.

General Bonus Terms:

• A specified wagering requirement (typically 10x–30x) must be met before bonus funds can be withdrawn.
• Bonus validity is typically 7–30 days — any unused bonus will expire at the end of the validity period.
• Each offer can only be claimed once per person (based on name, email, phone number, address, or device).
• Bonuses can only be used for betting on Casinoa — they cannot be transferred to anyone else.
• The welcome bonus is available on your first deposit only.

Special tournament offers can be found on Casinoa's analysis page. If you have any questions about a bonus, reach out via the support chat.

All bets placed on Casinoa are final — once confirmed, they cannot be cancelled (except where the cash-out feature applies).

• Minimum bet: ৳50.
• Maximum bet: varies by event and market — displayed in the app or on the site.
• If a match is cancelled or abandoned, the full stake is refunded.
• If incorrect odds are displayed due to a technical error, Casinoa reserves the right to void the affected bet.
• In live betting, odds change every second — the odds at the moment your bet is confirmed are the ones that apply.
• Pre-match bets will be voided after a match kicks off if the system is unable to process them in time.

The following activities are strictly prohibited on the Casinoa platform. If any such activity is detected, the account will be permanently closed and the associated balance may be forfeited:

• Creating multiple accounts to abuse the bonus system.
• Using fraudulent or stolen payment methods.
• Betting using match-fixing or inside information.
• Automated betting using software or bots.
• Placing bets on behalf of others or managing another person's betting account.
• Money laundering or transactions involving illicit funds.
• Attempting to hack the system or exploit any vulnerabilities.

Casinoa uses advanced technology to monitor suspicious activity. If you have any questions about a specific activity, please contact support first.

Casinoa may temporarily suspend or permanently close an account in the following circumstances:

• Breach of terms and conditions.
• Providing false information during KYC verification.
• Suspicious transactions or suspected fraud.
• Extended inactivity for more than 12 months.
• Request to voluntarily close your account.

Users may request account closure at any time. Any remaining balance will be returned to the verified payment method on file.

Casinoa is committed to responsible gaming. The following protective features are always available on the platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling Off: Take a temporary break for 1–30 days.
• Self-Exclusion: Exclude yourself for anywhere from 3 months to permanently.
• Reality Check: Periodic reminders showing how long you've been playing.

Casinoa is committed to protecting your personal data. Any information we collect is used solely to provide our services.

• All data is protected with 256-bit SSL encryption.
• Your personal information is never shared with third parties (except where required by law).
• Payment information is never stored on our servers.
• Users may request deletion of their personal data at any time.

To learn more, visit our Privacy Policy Read.

Casinoa reserves the right to update these terms and conditions when necessary. Users will be notified of significant changes via email or an in-platform notification.

• For major changes, you will be notified at least 7 days in advance.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not accept the new terms, you will have the option to close your account and withdraw your remaining balance.